Refund policy
Last updated: September 8, 2026
We want you to love every bar. If something isn't right with your order, here's how we handle it.
Returns
Because soap is a personal-care product, we're unable to accept returns of bars that have been opened, unwrapped, or used. Unopened items in their original packaging may be returned within 14 days of delivery for a refund of the item price (original shipping is non-refundable, and return postage is the customer's responsibility). Email us first so we can send you return instructions.
Damaged, defective, or incorrect items
If your order arrives damaged, has a quality issue, or isn't what you ordered, contact us within 7 days of delivery at admin@blackbowmarket.com with your order number and a photo. We'll send a replacement or issue a full refund — your choice. No need to ship anything back.
Handmade variation
Every bar is made in small batches by hand, so colors, swirls, and size will vary slightly from the photos and from bar to bar. That's the nature of handmade soap and isn't considered a defect.
Skin sensitivity
Our soaps are made with skin-loving oils and butters, but everyone's skin is different. We recommend a patch test if you have sensitive skin or known allergies, and discontinuing use if irritation occurs. We can't offer refunds for individual skin reactions, but please reach out — we're glad to help you find a fragrance-free or gentler option.
Refund timing
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer.
Order changes and cancellations
Need to change or cancel? Email us as soon as possible. We can usually accommodate requests made before your order ships.